Summary
In this conversation, Dan Reynolds interviews Shantae Sheets, a senior manager of sales enablement at Medalia. They discuss the role of enablement in the tech industry and the importance of getting back to the basics. They also talk about the evolving role of sales managers and the need for coaching in sales organizations. Shantae shares the importance of conversation intelligence in coaching, and the challenges faced by enablers in the industry.They also touch on the basics of sales and the need for effective communication and engagement with customers. The conversation highlights the value of personal connections and the power of personalization in building relationships.
Chapters
00:00 Introduction and Background
02:48 Getting Back to the Basics in Sales Enablement
05:56 The Evolving Role of Sales Managers and the Need for Coaching
11:00 The Role of Conversation Intelligence in Sales Coaching
18:55 Challenges Faced by Enablers in the Tech Industry
22:13 Unrelated Topics: Dogs and the US Men’s Olympic Basketball Team Pivot
23:51 Challenges and Growth in Sales
26:29 Going Beyond the Basics in Sales
38:32 Finding Joy in Simple Pleasures
45:27 The Power of Personalization
